Customer Service Representative
Clearfield, UT 83401
Pay will be $13-$15 DOE.
- 9: 00 am to 5: 00 pm
- Answer all incoming phone calls from customers on a variety of topics.
- Make outbound calls to customers in regards to their returned product for repair and warranty.
- Explain the warranty to customers based on company policy.
- Communicate the repair procedure to customers.
- Offer alternative solutions, if not under warranty.
- Implement the correct policies and the most cost-efficient methods for providing routine services, including warranty authorizations, proof of delivery, following up on shipments, etc.
- Perform order entry and credit card transactions.
- Demonstrate excellent telephone etiquette, multitasking, and problem-solving.
- Demonstrate good judgment and product knowledge in answering emails, mail-ins, and other non-phone related issues.
- Assist with customer service software as needed.
- At least 2 years of customer service experience.
- High school diploma or GED or higher.
- Some college experience is preferred, but not required.
- Able to learn the product lines in detail and understand the performance and technical features of each of the models.
- Extraordinary telephone skills and outstanding command of the English language, including correct US grammar.
- Able to make quick decisions and walk customers through problems.
- Able to read computer screens and various reports.
- Excellent verbal communication and writing skills.
- Strong problem-solving capabilities, including a can-do attitude, curiosity, and the ability to think strategically.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with PowerPoint and order entry software a plus, but not required.
- Must be courteous, helpful, and be very sensitive to the public image of the company.
- Ability to multitask on a variety of projects.
Thank you for applying with IES Custom Staffing. Give us a call at 801 525-9212 or visit our office at 129 State St # 150, Clearfield, UT. Give us a like on Facebook too. Check out our website for more available positions https://jobs.Iescustomstaffing.Com/.
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